Welcome to the FAQ section! Below you'll find answers to common questions about our products and services. If you need further assistance, feel free to contact us.

General Questions

Q: What products do you offer?

A: We specialize in high-quality guitar speakers, amplifiers, and other audio equipment designed to deliver exceptional sound performance. Our flagship products include the Scholz Sugarcone speaker and the Scholz high gain reverb amplifier.

Q: How can I purchase your products?

A: You can purchase our products directly through our website or by visiting authorized dealers. For custom orders or inquiries, please reach out to our sales team via the Contact Us page.

Where are your products made?

• Amplifiers and Speaker Cabinets: Made in the USA, ensuring the highest level of craftsmanship and attention to detail.

• Speakers: Key components are sourced from the U.K. and assembled in China by skilled professionals, maintaining a focus on delivering top-tier quality and performance for professional musicians and audiophiles.

Shipping & Delivery

Q: What is your shipping policy?

A: We offer shipping to most regions within the USA and internationally. Shipping times and costs vary depending on your location. Once your order is processed, you will receive an email with tracking details.

Q: Do you ship internationally?

A: Yes, we ship worldwide. International shipping rates and delivery times will vary based on the destination country.

Q: How long does it take to process and ship my order?

A: Most orders are processed within 2-3 business days. Shipping times depend on the method selected during checkout and your location.

Returns & Exchanges

Q: What is your return policy?

A: We accept returns within 72 hours of the purchase date. The item must be in its original condition and packaging. Please contact our customer service team to initiate a return.

Q: How do I exchange a product?

A: If you'd like to exchange a product, contact us within 72 hours of receiving your order. Once we receive the item in its original condition, we will process the exchange for you.

Q: Are there any restocking fees?

A: No, we do not charge restocking fees for returns or exchanges. However, the customer is responsible for return shipping costs unless the item was damaged or incorrect.

Product-Specific Questions

Who is behind the new Scholz Sugarcone speakers?
The new Scholz Sugarcone speakers are the result of a collaboration between George Scholz and his nephew-in-law, Carlos Alfonso. Since 2013, George and Carlos have worked together on amplifiers and guitar gear, including projects with Harry Joyce USA. With a shared dedication to quality and innovation, they are committed to reviving these legendary speakers, ensuring they retain the same craftsmanship and tonal excellence that made them iconic.

Q: What makes the Scholz Sugarcone speaker unique?

A: The Scholz Sugarcone speaker was designed in collaboration with George Scholz to improve the classic Fane speaker. It features a 2" voice coil, delivering enhanced reliability and a refined British sound suitable for both guitar and bass.

Q: Why is the Scholz Sugarcone speaker so expensive?

A: The Scholz Sugarcone speaker is handcrafted with premium materials and precision engineering. Designed in collaboration with George Scholz, it offers superior sound quality, reliability, and durability. The 2" voice coil and refined British tone cater to professional musicians who demand the best performance. Additionally, our speakers are produced in limited quantities to ensure meticulous attention to detail, contributing to their higher cost.

Q: What is the Scholz high gain reverb amplifier?

A: The Scholz high gain reverb amplifier is a powerful amp available in 30W, 50W, 100W and 200W versions. It offers rich, high-gain tones, lush reverb, and is specifically tuned for use with the Scholz Sugarcone speaker.

Q: Can I customize my amplifier or speaker?

A: Yes! We offer customization options for certain products. Contact us for more information on how to create a setup tailored to your needs.

Support & Warranty

Q: Do your products come with a warranty?

A: Yes, all our products come with a limited warranty. For specific details about the warranty on each product, please refer to the product page or contact our support team.

Q: How can I get technical support for my product?

A: If you need assistance with setup or troubleshooting, you can reach out to our technical support team via email or phone. Visit our Contact Us page for more details.

Q: Do you offer repairs or servicing?

A: Yes, we offer repair and servicing options for our products. Contact us to schedule a service or learn more about our repair policies.

If you have any other questions that weren’t answered here, feel free to get in touch with us. We're happy to help!